Jana talaptargha sәikes, qaghidalar "Jeke túlghalardyng qúqyqtary men mýddelerin saqtau" atty jana taraumen tolyqtyryldy.

Qazaqstanda ekinshi dengeyli bankter men sheteldik bankterding filialdarynda kliyentterding qúqyqtaryn qorghau jónindegi bólimsheler qúrylady.

Búl turaly Qarjy naryghyn retteu jәne damytu agenttigining tәuekelderdi basqaru jәne ishki baqylau jýiesin qalyptastyru qaghidalaryna engizilgen ózgeristerge sәikes belgili boldy, dep habarlaydy inbusiness.kz sayty.

Kliyentterding qúqyqtary men mýddelerining saqtaluyn qamtamasyz etu maqsatynda bankting ózge qúrylymdyq bólimshelerinen tәuelsiz arnayy bólimshe qúru mindetti jýkteldi.

Múnday bólimshelerding negizgi mindetteri tómendegidey:

1. Kliyentterding qúqyqtary men mýddelerining saqtaluyn baqylau maqsatynda bank qyzmetkerleri men agentterining әreketterine qarjy ónimderin baqylau satyp alu arqyly monitoring jýrgizu.

2. Jeke túlghalardyng bereshekterin reetteuge qatysty nesie sheshimderin qabyldau tәrtibin kelisu.

3. Qarjy ónimderining sharttaryn kelisu kezinde tútynushylar ýshin tәuekelderdi taldau.

4. Qarjy ónimderin jarnamalau jәne ilgeriletu tәjiriybesin taldau.

5. Bank nesiyelik sharttaryna ózgerister engizu turaly ótinishterdi qarau prosesterining tiyimdiligin baghalau, sonymen qatar ótinishterdi qabyldaudyng internet-resurstar men mobilidi qosymsha arqyly jýzege asu arnalarynyng qoljetimdiligin taldau.

6. Bank qarjy ónimderi boyynsha ótinishterdi sandyq jәne sapalyq túrghydan taldau arqyly:

– kliyentter ýshin negizgi tәuekelderdi anyqtau;

– Kórsetiletin qyzmet sapasy men ónimderding dengeyin baghalau;

– qarjylyq qyzmetterdi kórsetu prosesindegi jýieli mәselelerdi aiqyndau;

– qyzmet kórsetu sapasyn, ótinishterdi qarau ýderisterin jaqsartugha úsynystar әzirleu.

7. Jeke túlghalardyng problemalyq nesiyelerin azaytugha baghyttalghan jyl sayynghy is-qimyl josparlarynyng oryndaluyn baqylau jәne qabyldanghan sharalardyng tiyimdiligin baghalau.

8. Ishki qújattarda kórsetilgen uәkiletti túlghalar men qúrylymdargha:

– qarjy ónimderin әzirleu, jarnama jәne taratu barysyndaghy kemshilikter turaly;

– kliyentterge qyzmet kórsetu men aqparat ashu rәsimderindegi zanbúzushylyqtar turaly;

– nesiyeleu prosesindegi kemshilikter turaly;

– problemalyq aktivterdi basqaru isindegi kemshilikter turaly;

– bank sharttaryna ózgerister engizu jәne shyghyndy óteu jónindegi ótinishterdi qarau barysyndaghy olqylyqtar turaly aqparat beru.

9. Banktik ombudsmen sheshimderining oryndaluyn baqylau.

10. Kliyentterding qúqyqtary men mýddelerining saqtaluy jónindegi mәseleler boyynsha diyrektorlar kenesine esep beru.

11. Osy baghyttaghy mәselelerde uәkiletti organmen jedel ózara is-qimyldy qamtamasyz etu.

Sonymen qatar, kliyentterding qúqyqtary men mýddelerin saqtau sayasaty men rәsimderi mynaday aspektilerdi qamtidy:

– qarjy ónimderin úsynu kezinde bank qyzmetkerleri men agentterding әdep normalary;

– qarjy ónimderin úsynu tәrtibi jәne barlyq kezenderde ashyq týrde beriluge tiyis aqparat tizimi;

– uәkiletti agentterding tizimi jәne olardyng bank ónimderin úsynu rәsimderi;

– kliyenttermen tikeley júmys isteytin qyzmetkerler men agentterge qoyylatyn biliktilik talaptary;

– adal emes tәjiriybelerdi anyqtau jәne aldyn alu rәsimderi;

– kliyentterding ótinishteri men shyghyndy óteu mәseleleri boyynsha sheshim qabyldaugha qatysatyn túlghalardyng mindetteri men ókilettikteri;

– ótinishterdi, sonyng ishinde bank nesiyelik sharttaryna ózgeris engizu jónindegi ótinishterdi qarau jәne sheshim qabyldau rәsimderi, әr kezenning naqty merzimderimen.

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